Aman Guliani
Senior Client Operations Head | Senior Lead | CX Product Support at Infosys BPM
- Role
- Senior Lead- Clients Operations Head at Infosys BPM
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Aman Guliani
A thorough professional with a proactive attitude with over 15 years of experience in the areas of Operations Management, Project Management, Recruitment Planning, Employee Re-batching and Client Servicing.Proficient at managing & leading teams for running successful process operations & experience of developing procedures.Specialties- GIS Ops- Live Education- Operations ( Chat Support/ Voice Tech / Non tech)- Workforce Management- Compliance Management- Pilot Queues- Start up Queues- Team Development- Quality Assurance- Strategy Process
Experience
Senior Lead- Clients Operations Head
Apr 2025 — Present · IN
Education
Vinoba Bhave University
B Comm H, Commerce with Maths
2004 — 2007
1% Club
Personal Finance
Tagore International School
B Com
2000 — 2003
Skills
- Training
- Team Management
- Bpo
- Quality Assurance
- Strategy
- People Management
- Recruiting
- Project Planning
- Vendor Management
- Service-Level Agreements (Sla)
- Call Centers
- Business Development
- Performance Management
- Crm
- Business Process Outsourcing (Bpo)
- Compliance Management
- Service Delivery
- Operations Management
- Business Analysis
- Competitive Analysis
- Start-Ups
- Information Systems
- Mis
- Employee Engagement
- Workforce Management
- Management Information Systems (Mis)
- Transition Management
- Customer Relationship Management (Crm)
- Project Management
- Leadership
- Management
- Team Building
- Forecasting
- Outsourcing
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