Gulam Dastagir Munshi

Associate @Franklin Empire Inc.

Toronto, ON, CA

Drive operations at one of the largest electrical parts suppliers in Ontario, processing over 500 orders daily and supporting a client base of thousands of businesses across various industries, ensuring timely delivery and exceptional service for a wide range of electrical products.Build rapport with clients by providing detailed information, addressing inquiries, and offering tailored recommendations, driving sales with transactions ranging from $500 to in value.Handle high-value orders worth up to ensuring accurate and timely fulfillment while collaborating with teams to meet customer needs and ensure satisfaction.Work closely with the sales team to prioritize high-value accounts, ensuring client satisfaction and encouraging long-term relationships and repeat business.Utilize in-depth product knowledge to identify customer needs and upsell additional products, increasing sales values between $100 and per order.Manage inventory of over 200 products, ensuring popular items are always available, helping to meet customer demands and reduce delays, while fostering positive client relationships.

Centennial College School of Business

PG Diploma