Guirlene Exume

WORK HISTORY

EDUCATION

ABOUT GUIRLENE EXUME

Consults to an assigned group of Owner/Operators to deliver QSC superiority, in order to maximize sales and profit and enhancing the customer experience and employee commitment. Consistently demonstrates McDonald\'s values and leadership behaviors to build positive business relationships. In addition to following McDonald’s policies and procedures, principle accountabilities include, but are not limited to:* Builds strong working relationships with Owner/Operators based on trust and mutual accountability.* Chooses the appropriate consulting approach based on the situation and the existing relationship.* Acts as an advocate for the Owner/Operator and the Company, insuring that both points of view are clearly communicated.* Demonstrates ownership and accountability by consistently observing restaurant operations, providing feedback and taking action in critical situations.* Rewards and recognizes their Owner/Operators and Management Teams.* Working together with the Field Service Manager, organizes and conducts the process whereby an Operator Business Meeting is conducted.* Offers feedback, may prepare and assemble information. • Protects the McDonald\'s brand. • Identifies priority Owner/Operators and restaurants based on QSC, sales, people, profit potential. • Consults and is accountable for working shoulder-to-shoulder with each Owner/Operator to improve the execution to deliver short- and long-term business results. • Assists the Owner/Operators in developing and executing reinvestment plans on an annual basis. • Proactively provides recommendations to Owner/Operators on how to take advantage of opportunities to improve business results.* Champions the McDonald\'s the People Promise- Values and Leadership behaviors (e.g, appropriate policies and procedures, crew and manager communications, act on issues raised by crew and managers appropriately, employee commitment survey and action plans)