Felix Guinet
Manager, Customer Success @NetSuite
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WORK HISTORY
Manager, Customer Success @NetSuite
Montreal, QC, CA
Manage a team of Customer Success Managers (CSM) who provide strategic guidance and added value to NetSuite Customers. Our CSMs are engaged for 12 months, starting from the initial Go Live Date.
EDUCATION
HEC Montréal
M. Sc., Management
Humber College (Toronto)
SLP, English
Summer School on Management of Creativity in an Innovation Society (Montréal/Barcelona)
Master, Management, Creativity, Innovation
Lycée Lyautey (Casablanca - Morocco)
Science
Polytechnique Montréal
B. Ing., Software engineering
Lycée Montchapet (Dijon - France)
Baccalauréat Scientifique (S) , Pure Science
SKILLS
ABOUT FELIX GUINET
Currently Manager, Customer Success at Oracle NetSuite! I lead a team of CSM who have a mission:\"Empowering Our Customers To Embrace NetSuite And Unleash Its Full Potential In Year 1.\"With more than 12 years of experience with SaaS ERP and CRM, I had the opportunity to work on NetSuite and Salesforce Implementations, Pre-Sales scoping, Account Management and Customer Success. Today, my team of 10 CSMs are helping 280 NetSuite Customers. I personally helped more than 400 NetSuite prospects and customers choose NetSuite and grow on the platform. Recognized as a top talent Individual Contributor, I won FY-20 Value Added Team \"Most Valuable Player Award\" for Q1 and Q3 in the Software Vertical. I\'m also a NetSuite Certified ERP Consultant and I personally led 20+ projects and participated to more than 40 successful NetSuite Go Lives.Specialties: Customer Success,Account Management,Pre Sales,Sales,Information Systems (ERP, CRM), NetSuite Implementation,Salesforce Implementation,SaaS Business Solutions,Innovation management,Software development,Professional Services,Requirements gathering,Training
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