Guil Lima

Cloud Solution Architect @微软

Calgary, AB, CA

Primary support and engineering contact accountable for the customer’s Azure support experience driving resolution of complex critical problems and supporting key customer projects on Azure. Acting as the voice of the customer within Azure to escalate problems and to drive prioritization of platform/support improvement needs for customers- Proactive Customer Engagement – Understand and support their key solutions, workloads, and priorities on Azure including regular engagement on trend analysis, proactive monitoring, and event planning- Strategic Project Execution – Own project-level Azure issues and actively drive them towards resolution whilst ensuring support and engineering readiness for key milestones- Critical Problem Resolution – Lead Azure Support to drive fast mitigation of issues impacting critical workloads and provide timely communication in a 24x7x365 global support environment- Case Ownership – Directly own a subset of customer support cases from end to end. Deliver a great customer support experience. Continuously grow Azure technical skills- RCA Ownership – Own and drive the timely delivery of quality root cause analysis (RCA) to understand and prevent future occurrence of reported issues- Engineering Engagement – Relentlessly champion and advocate driving product feedback, feature requests to address customer pain points and improve Azure resiliency.

Pontifícia Universidade Católica de Minas Gerais

Postgraduate Degree

Cotemig

IT Management

Universidade FUMEC

Master of Business Administration - MBA

Centro Universitário UNA

Technology in Network Computers