Guillermo Herrera-Valencia
Customer Success Manager @EZRA
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WORK HISTORY
Customer Success Manager @EZRA
Toronto, ON, CA
Partnering closely with enterprise clients to deliver best-in-class coaching programs from post-sale through completion. I serve as the primary point of contact for program delivery, stakeholder alignment, reporting, and insights, while collaborating cross-functionally with Sales, Coaching Services, Product, Tech, and Finance. My role sits at the intersection of client success, revenue management, and growth, ensuring measurable outcomes for clients while supporting EZRA’s continued massive global expansion.
EDUCATION
Universidad Dr. José Matías Delgado
Bachelor of Marketing, Marketing
Centennial College
with Honours ~ Children's Media Post-graduate, Arts, Entertainment, and Media Management
Seneca Polytechnic
Post Graduate in Brand Management, Marketing
ABOUT GUILLERMO HERRERA-VALENCIA
I bring experience in SaaS customer success. Supporting user onboarding, software training, retention strategies, and renewal cycles. I’ve worked with Salesforce across the full customer cycle (from onboarding to renewal) and I’ve built custom dashboards to track what matters. In past roles, I’ve identified key customer touchpoints to spot the right moments to upsell, renew, or step in early to avoid churn.Alongside that, I have a strong foundation at the intersection of media, business, and tech. From startup training to content creation, editing, and storytelling, I’ve supported creative and operational teams alike. I\'m also a daily AI user and quick to adapt, helping teams stay sharp in fast-moving environments.
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