Guillermo Arenas
Helping HubSpot\'s Partners Grow Better
- Role
- Partner Development Manager at HubSpot
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Guillermo Arenas
Bringing 10+ years of expertise in SaaS, startups, and B2B, I\'m dedicated to cultivating robust customer loyalty. I specialize in customer retention and growth and am passionate about guiding and leading businesses using smart insights, data, and strategies.As a Fractional Customer Success and Growth Leader/Consultant, I\'ve shaped processes, improved teams, and boosted revenue in diverse industries, from professional networking marketplace, to AI productivity, fitness, tech, and SaaS. Collaborating with startups at various stages, I consistently enhance customer retention and drive revenue growth. My skills include crafting success plans, executing engagement strategies, and leading impactful HubSpot implementation projects.In my Senior Customer Success Manager (Partner Program) role at HubSpot, I managed a complex portfolio of high-tiered partner accounts worth close to 2 million USD in ARR. As a founding member of the LatAm Customer Success team, I contributed to the team\'s expansion to the Bogotá office, and in 2021, I was recognized among the top Customer Success Managers in the Partner Program globally for revenue retention.Additionally, I bring extensive coaching experience, which I apply as a Customer Success coach at Sales Impact Academy (SIA); I offer hands-on guidance to boost customer loyalty, drive revenue growth, and help CSMs with best practices. Let\'s connect and grab a virtual coffee!
Experience
Partner Development Manager
May 2025 — Present · Cambridge, MA, US
Education
New York University
Master’s Degree, Integrated Marketing (Brand Management Concentration)
Pontificia Universidad Javeriana
BS, Business Administration and Management
Skills
- Marketing Strategy
- Management
- Microsoft Office
- Human Resources
- Sales
- Powerpoint
- Sales Management
- Microsoft Excel
- Marketing
- Advertising
- Outlook
- Customer Service
- English
- Windows
- Digital Marketing
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