Guillermo Moraga

About Guillermo Moraga

During my career I have consistently met and exceeded definitive performance metrics and…

Experience

1. Restaurant Floor Manager

   El Novillo Restaurant

   Sep 2022 — Present · Miami Lakes, FL, US

   Job Overview:The Restaurant Floor Manager collaborates with the General Manager to inspire, motivate, and lead the front-of-house team, ensuring exceptional guest satisfaction. Key responsibilities include maintaining standards, anticipating guest needs, ensuring compliance with policies and regulations, and overseeing staff training and development. The Manager fosters a positive team morale through excellent support, training, and Duties and Responsibilities- Maintains adherence to restaurant policies, procedures, and standards- Ensures staff are knowledgeable about company goals and action plans- Communicates regularly with the General Manager on restaurant matters- Enforces policies and procedures fairly and equitably- Assists staff and interacts with guests on the floor- Implements cost control procedures and monitors waste- Manages the reservation system and seating guidelines- Conducts monthly liquor inventory per company policy- Monitors revenue reports for accuracy- Performs additional duties as assigned by the General Manager.Guest Service- Provides friendly, courteous, and professional service- Demonstrates high standards of personal appearance and hygiene- Adheres to agreed-upon food service standards- Ensures efficient flow of service during peak periods- Responds promptly to guest requests and queries- Handles guest complaints and comments positively- Seeks guest feedback regularly.People Management- Builds and maintains an efficient team, driving them towards business objectives- Adheres to personnel budgets- Fosters a learning culture, ensuring all team members feel valued and rewarded.