Guillaume Lardeux

About Guillaume Lardeux

Business transformation executive with experience driving growth and value creation strategies. Guillaume is a proven change agent with experience delivering pragmatic solutions to strategic challenges. Servant leader known for excellence in motivating cross-functional diverse teams to achieve common business goals.Core qualifications- General Management - Business Transformation and Business Operations - Product Strategy & Product Management- M&A Strategy, Integration & Synergy Capture- Strategic Planning and Execution- Business Performance Management and PMO- Value Creation Planning (VCP) and Management- Offshoring & Outsourcing- Global Management experience (North America, Europe and Asia: Philippines, India & Malaysia)About Genesys: Genesys powers more than 25 billion of the world’s best customer experiences every year. And top-industry analysts agree: Genesys is the only leader in both cloud and on-premises customer experience solutions.Great customer experience drives great business outcomes. More than companies in over 100 countries trust Genesys. That’s how we became the industry’s #1 customer experience platform. Helping companies deliver seamless omnichannel customer journeys and build lasting relationships is what we do. From marketing, to sales, to service—make every moment count.Please visit to learn more about our industry-leading contact center and customer experience solutions, and see our current job openings – we’re hiring!

Experience

1. SVP Head of Transformation, IT & Office of the CEO

   Genesys

   Apr 2024 — Present · Austin, TX, US

   Genesys is experiencing tremendous growth. To keep the pace, systematic cross-functional alignment of operations and business initiatives is critical. Under Guillaume’s leadership, Genesys is bringing together the Business Transformation and IT teams to modernize the company’s end-to-end processes and systems. Guillaume is also responsible for major company transformation efforts, such as operationalizing our strategy and leading merger & acquisition integrations and divestitures. In addition, we are creating an Office of the CEO that includes the Executive Committee governance, CEO and executive communications, Public Relations, Global Brand and special projects.

Education

• University of California, Berkeley, Haas School of Business

  Master of Business Administration - MBA

• Eseo

  Master of Science (MS), Computer Science

• Prytanée National Militaire - Alumni

  Matricule 0097D

Skills

• Process Improvement
• Agile Methodologies
• Corporate Development
• Crm Software
• R&D
• Enterprise Software
• Quality Assurance
• Mergers & Acquisitions
• Business Transformation
• Professional Services
• Operations Management
• Customer Service
• Program Management
• Business Intelligence
• Quality Management
• Contact Centers
• Saas
• Cloud Computing
• Cross-Functional Team Leadership
• Pmo
• Carve-Outs
• Mobile Devices
• Call Centers
• Software as a Service (Saas)
• Data Management
• Contact Centre
• Call Center
• Vendor Management
• Agile
• Business Process Improvement
• Go-to-Market Strategy
• Integration
• Telecommunications
• Product Development
• Product Management
• Business Operations Management
• Business Strategy
• Software Project Management
• Crm
• Strategy