Guillaume Rodellas
E-commerce Customer Service @Nidecker Group
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WORK HISTORY
E-commerce Customer Service @Nidecker Group
CH
Temporary mission after closing my Company Captain Wild (hired by my former investors)Customer Service development on International E-Com team with the acquisition of Soletech group (Etnies shoes, éS, Emerica, thirtytwo) on top of world leading Snowboard brands - Implement AI (artificial intelligence) to drop human interaction by 30%- Gain efficiency and quality in customer relationship- Process evolution - Increase sales by implementing convert tools on E-com
EDUCATION
University of East London
Bachelor’s Degree, Product Design
Université Claude Bernard Lyon 1
Bachelor’s Degree, Engineering and Mechanical Production
Cranfield University
Master’s Degree, Master of Innovation and Creativity (UK)
ABOUT GUILLAUME RODELLAS
Co-Founder Captain Wild
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