Guillaume F.
Customer Value Manager Dach @iAdvize
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WORK HISTORY
Customer Value Manager Dach @iAdvize
Build value propositions, advising clients and supporting account teams: Accompany account teams in discovering, qualifying & understanding the transformations of prospects or clients, questioning their conversational strategy, conducting an assessment of their conversational maturity. Design the ideal customer experience based on product catalog, use cases & iAdvize\'s vision \"We make brands conversational\". Conduct a demonstration in front of the customer. Quantify and evaluate the value provided by iAdvize to the customer (pre-sales and post-sales)- in a Value Architect posture. Defend the value proposition and challenge the customer in a Consultant position with a C-level audience. Trusted advisor by ensuring a smooth launch, follow-up and development of the client project in close collaboration with the Client Sales: Build and implement a Success Plan based on the value roadmap designed the presales phase. Be in charge of the kick-off and onboarding of customers including the setup and CX as a whole. Lead actions related to the generation and demonstration of value, the adoption of product innovations, and the promotion of usage. Coordinate internal experts both within Customer Success and in other teams to ensure the successful delivery of the customer’s Success Plan. Act as a Trusted Advisor to clients (staffing, channels, targeting strategy, etc.). Ensure the quality of service delivery and monitor the performance of the customer account. Identify new opportunities for usage expansion. Update Corporate CRM throughout the customer lifecycle esp. with regard to the customer’s Health Score, project information, etc.
EDUCATION
Ecole de Commerce Européenne (ECE), INSEEC Group, Lyon, FRANCE
Bachelor's degree, Marketing
Cologne Business School (CBS)
Master of Arts (MA), International Business
Lycée du Sacré-Coeur
Baccalaureate, Economics
ABOUT GUILLAUME F.
Flexibilité, engagement, attitude positive, aptitude à la réflexion et à la planification stratégique ainsi que la capacité de m\'adapter rapidement à de nouvelles situations m\'ont permis d\'atteindre avec succès mes objectifs au cours de mes expériences professionelles.Mon profil est le suivant:• Une personne confiante et motivée qui réagit rapidement au changement.• Un entrepreneur, ayant le sens des priorités et capable de gérer la pression. • Un individu qui apprend vite, doté de solides capacités d\'analyse.• Un excellent communicateur, flexible et réactif, parlant quatre langues et habitué à travailler dans un environnement international.
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