Guillaume Debaene
General Manager @Mas Mega Assistance Services Inc
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WORK HISTORY
General Manager @Mas Mega Assistance Services Inc
CA
Mega Assistance Services has been a leading provider of assistance services and cost containment solutions for the past 35 years, serving clients in North America and worldwide. Throughout my time at the company, I have contributed to several significant accomplishments- Implemented a cost-saving initiative that reduced the company\'s international payment fees by 60% between 2017 and 2018- Successfully increased company revenues by 36% from 2018 to 2019 by acquiring new clients and expanding our customer base- Developed a global network of providers in approximately 50 countries, enabling the offering of comprehensive housecall and clinic visit services worldwide- Achieved proficiency in Spanish in 2016, enhancing communication and facilitating business relationships with Spanish-speaking clients- Built a multinational team responsible for delivering high-quality assistance services to clients across the globe- Managed complex assistance services cases, ensuring prompt and effective resolution for our clients- Oversaw claims management processes to streamline operations and improve customer satisfaction- Spearheaded cost containment and repricing efforts for medical invoices in the United States, resulting in significant savings for the company- Actively engaged in sales promotion activities to drive the uptake of our company\'s products and services- Cultivated strategic partnerships and fostered strong relations with key industry contacts- Designed, developed, and regularly updated company brochures, website, and social media platforms to effectively showcase our capabilities- Represented the company at prestigious conferences and tradeshows, including THIA Cancun 2018, ITIC Santo Domingo 2019, ITIC Malta 2019, and Athens (2022), to network with industry professionals and expand our market reach.
EDUCATION
IAE Lille
Master's degree, Public management, Planned and mediated a political debate for 200 professionals
Lycée Mariette
Preparatory class for literary studies, Literature
EFAP - Ecole Française des Attachés de Presse
Master's degree, Communication, General, Top student
ABOUT GUILLAUME DEBAENE
I am General Manager at Mega Assistance Services, a Canadian leader in the field of medical assistance and cost control solutions for travelers. For over 12 years, I have contributed to the growth and performance of the company by developing innovative strategies, strengthening our network of service providers, optimizing internal processes, and directly negotiating medical bills in the United States. With a dual master\'s degree in communication and public management, I possess strong expertise in the medical assistance industry, medical tourism, and travel insurance. I am fluent in English, French, and Spanish and have a passion for languages and cultures. My goal is to provide quality, accessible, and personalized services to our clients while reducing costs and increasing revenue. I am motivated by challenges, opportunities, and international collaborations.
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