Guilherme Ferreira Scassiotti
Project Delivery Manager @Cadillac Fairview
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WORK HISTORY
Project Delivery Manager @Cadillac Fairview
Toronto, ON, CA
IT Service Management (ITSM) System Migration (RemedyForce to ServiceNow):Project Manager for the successful migration to ServiceNow, delivering a 38% cost saving compared to the previous system.Led requirement gathering from 12+ Data & Technology teams for the RFP process.Oversaw the entire implementation, including:Migration of 3 years of incident data.Core system setup, branding, and critical integrations (Okta for SSO, Axonius for CMDB).Enhancement of user experience and streamlining of Incident, Problem, Change, and Service Request management.Optimization of IT processes, reducing Service Requests from over 60 to 40- Meeting Rooms Upgrade Project: Successfully managed the upgrade of over 20 meeting rooms (16 at Head Office, 4 across Canada) transitioning from Google to Zoom technologies. Enhanced multi-platform meeting capabilities (Webex, Teams, Zoom, Google) while achieving significant cost savings through strategic reuse of existing infrastructure. Additionally, resolved audio glitches, provided audio enhancements, and implemented improved cable management.
EDUCATION
Seneca Polytechnic
Certificate, Java Programming
Instituto Nacional de Telecomunicações - Inatel
Bachelor's degree, Electrical Engineering - Emphasis on Telecommunications
Lambton College
Associate's degree, Advanced Project Management & Strategic Leadership
SKILLS
ABOUT GUILHERME FERREIRA SCASSIOTTI
Over 7 years of experience in Project Management within IT and Telecommunications- Telecommunications Engineer with a post-graduate degree in Project Management- Accountable for translating business needs in Project Demands working directly with technical team to assess requirements, risks, impacts, issues and dependencies- Proficient in facilitating meetings, documenting meeting minutes, preparing status reports, managing RAID logs, and updating project charters and plans- Ensures alignment with project plans by maintaining constant communication and collaboration with technical teams, driving larger initiatives to stay on track- Experienced in managing and documenting the full project lifecycle for large, medium and small initiatives- Responsible for systems/user’s data gathering/cleaning/consistency in order to recommend and drive new IT upgrades and solutions- Capable of summarizing complex data into clear, actionable reports- Highly proficient in Microsoft Office Suite and general computer skills- Solid background in telecommunication technologies and network types (LAN, WAN, MAN, PAN, VoIP, TCP/IP, MPLS)- Experienced in working with multifunctional and diverse teams, including infrastructure, operations, application development, and security- Passionate about emerging technologies, global news, and industry trends. Known for strong interpersonal skills, quick adaptability to new tasks, and fast integration into new environments.
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