Guillermo Capetillo Velazco
Salesforce Crm Certified Consultant @Independent Consultant
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WORK HISTORY
Salesforce Crm Certified Consultant @Independent Consultant
MX
Requirement gathering and analysis: Collaborating with business users to elicit and document their requirements, ensuring a comprehensive understanding of their needs and objectives.• Solution design: Using my knowledge of Salesforce capabilities, I create functional specifications and design documents to outline the proposed solution, ensuring alignment with business requirements.• Configuration and customization: Working with system administrators and developers to configure and customize Salesforce according to the agreed-upon solution design, leveraging out-of-the-box functionality and features, as well as custom development when necessary.• Testing and quality assurance: Defining and executing test scenarios to validate that the implemented solution meets business requirements and ensuring quality standards are met.• User training and support: Conducting user training sessions and creating training materials to help end-users adopt and effectively use Salesforce. Providing ongoing support and troubleshooting assistance.• Collaboration and communication: Maintaining effective communication channels with project stakeholders, including business users, developers, and project managers, to ensure project progress and requirements are well understood.• Continuous improvement: Monitoring system performance and user feedback to identify areas for enhancement and optimization, proposing improvements to processes, workflows, or system configurations.
EDUCATION
Universidad Politécnica de Puebla
Bachelor of Engineering - BE, Electronic & Telecommunications Engineering
ABOUT GUILLERMO CAPETILLO VELAZCO
Hi! this is Guillermo, a professional Salesforce Consultant and RevOps Analyst with 4+ years of experience. During my proffesional career I\'ve been part of exciting projects where I\'ve been able to develop skills to create business requirement documents, user stories, functional specifications and accurately translating business requirements into system functionality requirements. As well as, serving as a technical adviser for out of the box Salesforce.com CPQ features and functions.I\'m passionate about implementing Salesforce and I consider that it impacts and influences businesses and their customer relationship management processes. Analyzing and drawing conclusions from customer data, can mark a before and after in current market companies. My goal is to be your Salesforce strategic partner and help you define and meet your business priorities. Finally, in the long run I seek to becoming a proud generalist in the SaaS industry.Would you like to know more about me? contact me via LinkedIn, send me an email or even chat over a coffee.
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