Justin Guerra

About Justin Guerra

I’m a builder, strategist, and technical operator who turns gaps into GTM engines. At Five9, I independently created and launched a full go-to-market motion for our AI offerings, targeting market segments that had historically been underserved due to cost and implementation complexity.There was no team, no mandate, and no roadmap—just a clear opportunity. I scoped the market, built the messaging, created the deliverable, and tested everything live with sellers and prospects. Through direct field iteration, I proved out the model, drove adoption, and scaled what worked.The bootstrapped GTM initiative is projected to generate over $29 million within three years. It has generated $4 million in 12 months, opening new momentum in commercial and velocity accounts and validating the demand for scalable, AI-driven CX solutions at scale.Prior to that, I closed $14M in my first year as a Solutions Consultant, blending technical depth with business impact. My foundation in Computer Science and hands-on experience in AI, NLU, and contact center technology help me deliver outcomes that connect strategy, product, and revenue.I move with speed, precision, and a builder’s mindset. Whether it’s standing up new GTM strategies, automating workflows with Python, or crafting custom demos—I’m here to build what’s next.

Experience

1. Lead Solution Engineer

   Parloa

   Apr 2026 — Present · Austin, TX, US

   Lead Solutions Engineer | ParloaAs a Lead Solutions Engineer at Parloa, I drive revenue by bridging the gap between complex enterprise needs and the future of Conversational AI. I co-own the technical sales strategy, working alongside Enterprise Account Executives to navigate the full sales lifecycle—from deep-dive discovery and MEDDPIC-aligned campaigns to architecting robust, scalable Proof of Value (PoV) engagements.My role is centered on proving technical feasibility and building unwavering trust with IT and business stakeholders. By leveraging a deep understanding of enterprise tech stacks (Azure, AWS, GCP) and the intricacies of CCaaS/UCaaS, I design AI-driven communication experiences that solve real-world customer pain points.Core Responsibilities:Technical Discovery & Scoping: Identifying customer needs and defining precise application requirements.Solution Architecture: Designing scalable, secure technical architectures that meet rigorous enterprise data security and compliance standards.Conversational Design: Utilizing Generative AI, LLMs, and prompt engineering to create high-impact voice and chat experiences.Integration Mastery: Demonstrating seamless API integrations with customer systems to prove the power of the Parloa platform.RFP & PoV Leadership: Owning the end-to-end RFP process and leading Proof of Value engagements to showcase ROI in live customer environments.Strategic Advocacy: Acting as the voice of the customer to influence the Parloa product roadmap and collaborating across Product, Success, and Sales Enablement teams.Technical Expertise:Generative AI & LLMs | CCaaS/UCaaS | VOIP & Telephony | API Integration | Cloud Infrastructure (Azure/AWS/GCP)| MEDDPIC | Conversational Design | Data Security & Compliance

Education

• Texas A&M University-Corpus Christi

  Bachelor of Science, Computer Science

  2009 — 2013