Guadalupe Danae D.

Bilingual Contact Center Supervisor @Peckham, Inc.

Grand Rapids, MI, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jul 2025 — Present

Bilingual Contact Center Supervisor @Peckham, Inc.

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US

Supervise a team of bilingual agents, ensuring high levels of performance and customer satisfaction. • Analyze call volume reports to optimize scheduling and improve operational efficiency. • Conduct training sessions to enhance agent skills and compliance with security protocols.

EDUCATION

1989 — 1991

University of Pedagogy Of Mexico City

Sociology, Sociology - Social Studies

1988 — 1991

UNAM

Sociology, Social Studies

ABOUT GUADALUPE DANAE D.

Experience and knowledge obtained from positions in Customer Service, Administrative…

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Guadalupe Danae D. — Bilingual Contact Center Supervisor at Peckham, Inc. in Grand Rapids, MI, US | Unifers