Guadalupe Danae D.
Bilingual Contact Center Supervisor @Peckham, Inc.
Grand Rapids, MI, US
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Jul 2025 — Present
Bilingual Contact Center Supervisor @Peckham, Inc.
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US
Supervise a team of bilingual agents, ensuring high levels of performance and customer satisfaction. • Analyze call volume reports to optimize scheduling and improve operational efficiency. • Conduct training sessions to enhance agent skills and compliance with security protocols.
EDUCATION
1989 — 1991
University of Pedagogy Of Mexico City
Sociology, Sociology - Social Studies
1988 — 1991
UNAM
Sociology, Social Studies
ABOUT GUADALUPE DANAE D.
Experience and knowledge obtained from positions in Customer Service, Administrative…
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