Gavin Turner

Senior Vice President Strategic Planning Manager @Bank of America

Jacksonville, FL, US
EMAILS
g••••••••@bofa.com
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jan 2021 — Present

Senior Vice President Strategic Planning Manager @Bank of America

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US

Service Delivery Lead for LES working with teams of executives, developers, and business process owners across multiple lines of business and countries to discuss and advise on system changes and enhancements through requirements, testing and releases.• Product owner for Salesforce CRM and Integrated Case Management (ICM) systems.• Compose requirements through stories on JIRA and manage QA and Production validation for all enhancements and changes.

EDUCATION

N/A

University of North Florida

B.A., Communications

SKILLS

Microsoft OfficeAdobe AcrobatHtmlDreamweaverJavascriptPhotoshopCakewalk SonarPublic SpeakingSharepointJinglesVizioImagereadyAp Style Writing

ABOUT GAVIN TURNER

Seasoned Senior Vice President at Bank of America with a history of elevating Global Human Resources (GHR) Life Event Services (LES) through partnered strategic planning and operational excellence. Product Owner for Salesforce CRM and adept in cross-functional collaboration, I spearhead initiatives that enhance productivity and foster partnership development. Highly motivated, creative professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.

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