Greg Tomalik
Genband Product Support Sr Engineer Team Leader @Genband
Signup · Get unlimited contacts
WORK HISTORY
Genband Product Support Sr Engineer Team Leader @Genband
Team Lead for offshore and local support teams (Wipro INDIA, NETAS Turkey)- Involved in knowledge transfer between offshore support & design teams - Facilitate daily calls with the team to discuss progress and offer technical assistance - Act as liaison between customers, design, 3rd party and support teams to ensure alignment with company strategy / direction - Bridged cultural / language and technical barriers between GENBAND customers and offshore support & design teams 24x7 Product Support for Carrier Voice Networks (CVoIP) Platform software for - GENBAND Emergency Recovery teams ( Tear 1)- Local Customer teams ( Tear 1 )- R&D & Patching - Product Verification teams - Product Line Managers - 3rd party hardware / software interfacing with our product - Hardware repair and maintenance teams - GENBAND customers -> Acted as customer interface into GENBAND patching, design and offshore support teams -> Attended customer executive meetings for issue escalations -> Conveyed & coordinated customer issue escalations to internal design, patching and support teams Managed a cue of customer & design trouble tickets - Provided Root Cause Analysis - Identified and implemented opportunities to improve product quality and supportability Customer training / trials - Traveled to customer sites to deliver training -> some include: Telstra (Australia) and AT & T (USA) Involved in SAP transitions from Nortel to GENBAND - ClearCase to JIRA and Salesforce transition - Created Bulletin and internal solution system in order to speed up trouble resolution and keep customers informed of known issuesProduct Migrations from legacy to ATCA platform - Migration acceptance / sanity testing lead - Document review - Bringing customer perspective New Product Introduction - Bring customer perspective / lessons learned when new products are designed / architected to design, verification & documentation teams
EDUCATION
University of Ottawa
Bachelor of Science, Computer Science
SKILLS
ABOUT GREG TOMALIK
Top performing leader / engineer with 18 years of experience across product development, verification, support and customer engagement
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.