Soumen Ghosh

About Soumen Ghosh

Demonstrated history of working in the Aerospace & Hydraulics Order Management and Customer Relations with an eventful career of 10+ Years studded with professional brilliance predominantly across Global Order Management Governance, Customer Service, Inventory, Product Quotation, Return Material Authorization, Stakeholder Relation Management, where I lead a cross-functional team of catering 8 plants across North America and the European region.Build productive relationships to drive organization’s success, establish and reinforced Order Entry & Quotations for North American Aerospace clients, implemented best practices, handled Client Grievances, provided world class client services for 5 Aero Space sites, and managed Ethics and Compliance internal trainings, executed successful strategies to maintain operations process controls. Started my career with Eaton, Pune and my journey in Eaton began in 2005. Over the years I have worked with the Global team and Top Management, handled business dynamics, global team, and nurturing and strengthening teams by deploying evolving management practices and innovative thoughts and learnt so much through these experiences. Received many recognitions like Extra Miler Award for exceptional contribution & CSR category for exceptional work. and e-Star appreciation for Global Team Support and for OPEX goal cascade within the timelines: g•••••••@gmail.com : http://gsoumen1.wordpress.com

Experience

1. Manager - Csts Center of Excellence at Sales & Marketing Center

   Eaton

   Jan 2024 — Present · IN

   Led Global Customer Support Operations Team: Managed a team of more than 30 employees ensuring the execution of on-demand deliveries and handling order entry and management for Eaton’s Aerospace plant worldwide.• Strategic Coordination and Performance Management: Collaborated with sites and stakeholders to achieve SLAs and manage ad hoc activities. Actively coached, appraised, and motivated team members, ensuring they met expected goals and timely deliverables as defined by the Aerospace LT team.• Driving Continuous Improvements: Pioneered initiatives to set new benchmarks for team success by leveraging Six Sigma projects, implementing Business Process Improvement (BPI) initiatives, and standardizing processes through Value Stream Mapping, Implementing Kaizen initiatives to foster continuous improvement within the team• Proactively Identify Improvement Projects: I identify projects aimed at enhancing efficiency and cost savings for the Customer Service team. I execute these initiatives within specified timelines to achieve tangible benefits• Values and Process Adherence: Ensured the team followed Eaton’s values, philosophies, policies, and defined business practices and procedures.• Effective Communication and Resource Allocation: Conducted daily/weekly status meetings with site CSR’s/SPOCs, allocating resources strategically to support activities and maintain sustainable performance.• Action Plans and Improvement: Formulated and communicated action plans, addressing solutions and identifying opportunities for improvement for the team and customers.• Additional Support Areas: Gathered insights from Aerospace Divisions to identify transition projects where the Pune team’s services could be utilized.• Process Optimization: Analyzed core competencies, designed training, and implemented workload transfers.• Leadership Development: Coached team members to build organizational capability and prepare future leaders.

Education

• Symbiosis Centre for Distance Learning

  PGDSCM

• Rani Durgavati Vishwavidyalaya, Jabalpur

  Bachelor of Arts - BA