George S.

Head of IT Service Management @Maritime and Coastguard Agency

Southampton, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jan 2026 — Present

Head of IT Service Management @Maritime and Coastguard Agency

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Southampton, GB

FTC. Accountable for the service delivery, supplier governance, and service performance functions across Corporate, Blue Light, and Infrastructure services within the MCA. Lead the IT Service Management team, manage supplier relationships and contracts, and drive continual service improvement to ensure resilient services, strong stakeholder engagement, and value for money.

EDUCATION

N/A

The Westgate School

High School, Information Technology

SKILLS

Active DirectoryCustomer SupportProject ManagementMicrosoft OfficeChange ManagementCustomer SatisfactionWindows ServerWindows 7Microsoft ExchangeXpProcess ImprovementProject PlanningDhcpServersCustomer ServiceSystem AdministrationInformation TechnologyWindowsWindows XpEposPetrol and Forecourt SystemsData EntryElectrical TroubleshootingSoftware DocumentationEmployee TrainingTechnical TrainingShadowingTeam LeadershipProblem SolvingComplaint ManagementComplaint InvestigationsWeb DevelopmentCitrix XenappCall ManagementSupportworksFrontrange HeatBespokeTicket ManagementPrioritize WorkloadPriority Management

ABOUT GEORGE S.

IT Service Management professional with a proven track record across Service Desk operations, IT Support Management, Service Delivery, and enterprise IT Service Management. Experienced in leading ITIL-aligned service operations, supplier governance, and incident, change, and problem management across business-critical environments. Combines strong technical foundations with people leadership, stakeholder engagement, and performance management to deliver resilient, high-quality IT services. Experienced working across multi-supplier, customer-facing, and regulated environments, with clear progression from frontline technical support to senior service leadership.

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George S. — Head of IT Service Management at Maritime and Coastguard Agency in Southampton, GB | Unifers