George S.
Head of IT Service Management @Maritime and Coastguard Agency
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WORK HISTORY
Head of IT Service Management @Maritime and Coastguard Agency
Southampton, GB
FTC. Accountable for the service delivery, supplier governance, and service performance functions across Corporate, Blue Light, and Infrastructure services within the MCA. Lead the IT Service Management team, manage supplier relationships and contracts, and drive continual service improvement to ensure resilient services, strong stakeholder engagement, and value for money.
EDUCATION
The Westgate School
High School, Information Technology
SKILLS
ABOUT GEORGE S.
IT Service Management professional with a proven track record across Service Desk operations, IT Support Management, Service Delivery, and enterprise IT Service Management. Experienced in leading ITIL-aligned service operations, supplier governance, and incident, change, and problem management across business-critical environments. Combines strong technical foundations with people leadership, stakeholder engagement, and performance management to deliver resilient, high-quality IT services. Experienced working across multi-supplier, customer-facing, and regulated environments, with clear progression from frontline technical support to senior service leadership.
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