Gregory Steffen Messick

Assistant Director of Patient Access Services | EPIC Cadence, Prelude

Role: Assistant Director of Patient Access Services at East Carolina University
Location: Greenville-Washington, NC, US
LinkedIn followers: 500 followers

About Gregory Steffen Messick

With over 23 years in Physician Billing Revenue Cycle and 13 years in Revenue Cycle Management, I am currently the Assistant Director of Patient Access Services at ECU Health Physicians - Academic. I recently completed my MBA at East Carolina University, enhancing my strategic planning, project management, and leadership skills. I oversee operational and system standardization, drive process improvements, and manage personnel and budgetary administration. EPIC Certified and proficient in the Resolute Application, I am dedicated to leveraging data-driven insights and collaborative leadership to streamline operations, enhance patient satisfaction, and achieve organizational goals.

Experience

Assistant Director of Patient Access Services
East Carolina University
Jul 2016 — Present · Greenville, NC, US
Senior functional and operational leader of Patient Access Services for a multispecialty academic physician practice, driving strategic initiatives to enhance technology utilization, streamline workflows, and boost revenue generation while ensuring exceptional patient experiences. Expert in operational excellence and team development, with a proven track record of leading projects that improve system integration and financial performance.•Strategic Leadership: Spearheaded strategic planning and development of PAS and PFS, maximizing technology use and revenue.•Operational Excellence: Directed multidisciplinary teams for Call Center Operations, Patient Financial Services, and Referrals Management, Central Template Office.•System Integration and Optimization: Leveraged expertise in EPIC applications to oversee system integration and optimization, ensuring seamless functionality across scheduling, registration, and access-related processes.•Revenue Enhancement: Developed and executed strategies to increase patient revenues, reduce costs, and improve collections turnover through effective financial counseling and customer service initiatives.•Project and Change Management: Led complex projects and change initiatives, collaborating with clinical and IT leadership to implement best practices and continuously improve operational and system performance.

Education

East Carolina University
Graduate Certificate, Project Management
2019 — 2020
East Carolina University
Master of Business Administration - MBA
2020 — 2023
East Carolina University
BSBA, Management
1998 — 2002

Contact information

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Work email
•••••@ecu.edu
Personal email
•••••@•••••.com
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Current company

East Carolina University

Higher Education · 8.6K employees · Founded 1907 · Greenville, North Carolina, United States

Throughout our history, the broad missions of teaching, research, and service have helped to guide the university and will continue to do so. However, as East Carolina University begins a new century, five specific dimensions of our mission will give sharper focus to our work. When considered in the context of our tradition, resources, and national reputation, these five areas provide the university with important opportunities for greater service and distinction in the coming decade. Assuring Access: Our resources and programs exist first and foremost to serve the people of North Carolina, especially as we shape the workforce of tomorrow. We are committed to a spirit of access to all the opportunities afforded by a major research and teaching university. We will develop and sustain programs that support this ideal. Supporting Student Success: Even as our research and extension enterprise grows, we remain committed to providing a great education in the classroom and to preparing tomorrow’s leaders through engagement, community service, and meaningful leadership experiences. Creating Opportunity for the East: No institution is more important to eastern North Carolina than East Carolina University. We will prepare tomorrow’s workforce, generate the intellectual capital that drives our economy, provide hands-on engagement with our region and state, and create new technologies from our research. Our Colleges of Business, Technology and Computer Science, and Fine Arts and Communication, as well as our health sciences schools, are significant drivers of the new economy. Forging Effective Partnerships: We are committed to building relationships with a wide range of partners for the benefit of the people of North Carolina. Responding to the Greatest Needs: The founding, growth, and continued success of East Carolina are all closely related to our effective response to the critical needs of communities and individuals.

ecu.edu

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