Gopinath Shunmuganathan
Product Management @ Freshworks
- Role
- Senior Staff Product Manager at Freshworks
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Gopinath Shunmuganathan
I have around 12 years of experience in product management and business analysis, with an MBA in Finance + General Management and certifications in cloud computing and e-commerce optimisation.In my current role at Freshworks, I own the automation suite of Freshservice - to enable customers to build workflows, use custom objects to reference entities and define business rules. All of these helping them automate mundane day to day business processes. Previously at Linarc, I was responsible for building new products using agile methodologies, defining pricing models and designing GTM strategies. I was also building the product team from the ground up, empowering them with the skills and tools they need to succeed. Prior to that, I was a Senior Product Manager at FourKites, Inc, where we built a first of its kind SaaS platform for order visibility, improving OTIF performance for orders, shipments and multiple products by partnering with Fortune 500 customers. I have also worked on products involving e-commerce, blockchain, IoT, and CRM/ERP domains. My goal is to collaborate with engineers and build products that solve real-world problems, delight customers and drive growth.
Experience
Senior Staff Product Manager
Jan 2026 — Present · Chennai, IN
Incorporate Agentic AI into Automation - for seamless collaboration between AI Agents and humans.Experiment and identify solutions that will help re-imagine FreshService into a platform.
Education
Coimbatore Institute of Technology
Bachelor of Engineering (BE), Electronics and Communication Engineering
2008 — 2012
D.A.V Boys Senior Secondary School, Gopalapuram, Chennai
Xth ( CBSE)
2005 — 2006
D.A.V Higher Secondary School, Gopalapuram, Chennai
XIIth, Computer Science
2007 — 2008
Great Lakes Institute of Management
MBA (Post Graduate Program in Management), Finance, General
2012 — 2014
Skills
- IT Enabled Business Transformation
- Product Management
- Microsoft Office
- Project Finance
- IT Transformation
- Financial Modeling
- Value Selling
- Energy
- Impact Assessment
- Process Automation
- Change Management
- Stakeholder Engagement
- Business Process Improvement
- Go-to-Market Strategy
- Engineering
- Customer Experience
- Renewable Energy
- Corporate Finance
- Market Research
- Natural Gas
- Oil/Gas
- Strategy
- Stakeholder Management
- Oil & Gas Industry
- Power Plants
- Business Readiness
- Energy Policy
- Microsoft Powerpoint
- Value Propositions
- Project Estimation
- Business Case Preparation
- Business Strategy
- Consultative Selling
- Cost Benefit
- Project Management
- Netsuite
- Team Management
- Microsoft Excel
- Change Communications
- Digital Transformation
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