Gene A. Shpaner
Senior Technology Leader | Enterprise Observability & Global IT Operations | Driving AI‑Enabled, Predictive, High‑Scale Reliability
- Role
- Director, Site Reliability Engineering at Visa
- Location
- Mentor, OH, US
- LinkedIn followers
- 500 followers
About Gene A. Shpaner
Senior technology leader with deep experience directing global IT operations, hybrid infrastructure, and service delivery for mission-critical, high-scale platforms. Proven ability to modernize enterprise tooling, strengthen operational controls, and lead cross-functional teams across infrastructure, support, and reliability engineering. Recognized for building high‑performing teams, optimizing organizational structures, anddelivering measurable improvements in availability, service quality, and operational efficiency.AWS, GCP, Azure | Kubernetes, OpenShift | vSphere, Windows OS Admin, Active Directory, Group Policy, Linux/RHEL | Microservice Architecture, API Management | IIS Management, Java, Tomcat | Telegraf, Chronograf, InfluxDB, Kapacitor | FileBeats, ElasticSearch, Kibana, Grafana, Splunk | Prometheus, OpenTelemetry | AppDynamics, Riverbed, ThousandEyes, SolarWinds | Netcool, PagerDuty| Kafka, ActiveMQ| SQL, SSMS, MongoDB, Redis | Databricks, Spark | Jenkins, Git, Ansible, HashiCorp Vault | Automation, Infrastructure‑as‑Code (IaC), Terraform, Cloudflare, CDN, DNS, GTM, WAF | F5, LTM, iRule, WAF | Prolexic, Arbor | Security Controls, IAM, Vulnerability Management, Operational Governance, BC/DR | ServiceNow, CMDB, ITOM, ITSM, ITIL, Major Incident Management | Agile, Jira, Product Owner
Experience
Director, Site Reliability Engineering
Feb 2026 — Present · Austin, TX, US
Led a team‑of‑teams SRE organization with full product ownership across the Risk and Identity portfolio, supporting mission‑critical platforms operating across hybrid cloud and on‑prem environment.
Education
Cleveland State University
Master’s Degree, Masters of Computer Information Systems and Science
2015 — 2019
The University of Toledo
Bachelor of Business Administration (B.B.A.), Accounting and Finance
2005 — 2010
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