Roshan Gupta

CX Transformation || Strategy Consulting || Data Analytics || Digital Strategy Expert

Role
Sr Manager - Cx Transformation & Analytics at Encore Capital Group
Location
Gurugram, HR, IN
LinkedIn followers
500 followers

About Roshan Gupta

Dynamic and experienced business transformation and analytics professional with expertise in strategic planning, CX transformation, process reengineering, tech M&A, strategic sourcing and large scale program management. Known for driving organizational success through innovation and technology implementation.

Experience

  1. Sr Manager - Cx Transformation & Analytics

    Encore Capital Group

    Jun 2020 — Present · Gurgaon, IN

    Strategy Consulting* CX/Digital Transformation - Strategy & Roadmap planning* Product Management - Pega Decisioning and Data Scientist (CDH)* Artificial Intelligence (AI)- Omni-channel Consumer Journey Design & Implementation* Tech Due Diligence and Integration* Process Reengineering & Automation* Cost Optimization* Business Architecture Design

Education

  • Institute of Engineering and Technology

    Bachelor's Degree, Information Technology

    2005 — 2009

  • Indian Institute of Management, Lucknow

    Master of Business Administration (M.B.A.), Systems and Strategy

    2013 — 2015

  • Indian Institute of Technology, Kanpur

    Internship, Information Technology

    2008 — 2008

Skills

  • Silverlight
  • Market Research
  • International Marketing
  • Microsoft Sql Server
  • Marketing Strategy
  • Javascript
  • Sales Management
  • Asp.net
  • Visual Basic
  • Rdl Reporting Services
  • Data Analysis
  • Management
  • IT Consulting
  • Digital Marketing
  • Vba
  • Business Process Improvement
  • Business Analysis
  • Sql Server
  • Big Data Analytics
  • Project Management
  • Risk Management
  • Team Management
  • Business Intelligence
  • Business Strategy

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Roshan Gupta — Sr Manager - Cx Transformation & Analytics at Encore Capital Group in Gurugram, HR, IN | Unifers