Grit Tokley
Senior Managed Migrations Executive @IRIS Software Group
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WORK HISTORY
Senior Managed Migrations Executive @IRIS Software Group
London, GB
Managed customer communications team, including regular reports and performance evaluation and management for seven call staff. Developed and delivered customer communication strategy and performance reporting. Produced and implemented data strategy for migration of key customer data, including mission-critical data such as payment information from a legacy CRM system with limited documentation and significant technology debt to new stack. Implemented an agile approach to address shortfalls in the customer experience rapidly and develop new BAU process to ensure positive customer outcomes, with a seamless transition for 90+% of c.700 customers migrated each month, significantly exceeding company benchmarks set for migrations.
EDUCATION
University of West London
NVQ Level 2 - Professional Cookery
University of Amsterdam
Master of Science (M.Sc.), Political Science - International Relations
University of Oxford
Philosophy, Politics, and Economics
ABOUT GRIT TOKLEY
Innovative data specialist, with a mission to make the world a better place through excellence in the development and delivery of new data products and analysis. Interested in applied machine learning, real-time predictive analytics, and making data insights legible to key stakeholders.
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