Grishma Batra

About Grishma Batra

With over two years at Deloitte, the team has focused on blending customer strategy and applied design to deliver seamless, impactful digital experiences. By collaborating closely with cross-functional teams, they ensured that client requirements and user preferences were integrated into end-to-end solutions. This role involved creating structured communication processes and streamlining project management practices across US and USI teams, fostering alignment and driving successful project outcomes. Their mission centers on empowering organizations to improve customer experiences through strategic initiatives and innovative digital solutions. With expertise spanning account management, strategic thinking, and customer experience, they contributed to transformative projects in diverse industries. By leveraging these capabilities, the company consistently delivers measurable value, bridges communication gaps, and aligns technical execution with business goals.

Experience

1. Manager (Customer Strategy & Design)

   Deloitte

   Jun 2023 — Present · US

   Served as liaison between the design, functional, and development teams to ensure requirements, user preferences, and client requests were incorporated into the overall development and implementation of the solution.• Led a team of 20 members in US and USI which comprised of front-end developers, back-end developers, architects, and QA team members.• Created and presented project status reports, risks and issues log, change requests, and project plan updates to client’s executive leadership.• Accomplished project turnaround with the ability to motivate teams and establish formal project management processes between USI and US teams to ensure effective communication and closing gaps with client on change management.

Education

• Georgia Institute of Technology

  Bachelor’s Degree, Industrial & Systems Engineering

  1998 — 2002

Skills

• Budgets
• Ms Project
• Telecommunications
• Product Development
• Online Advertising
• Information Architecture
• Agile Project Management
• Strategic Public Relations Planning
• Integration
• Product Management
• Software Project Management
• Crm
• Customer Relationship Management (Crm)
• Public Speaking
• Program Management
• Social Media Marketing
• Microsoft Excel
• Microsoft Access
• Business Analysis
• Facebook
• Marketing
• Agile
• Process Improvement
• Microsoft Sql Server
• Cross-Functional Team Leadership
• User Experience
• Marketing Strategy
• Microsoft Office
• Project Management
• Customer Service
• Change Management
• Business Development
• Microsoft Project
• Visio
• Project Planning
• Microsoft Outlook
• Pmo
• Leadership
• Sdlc
• Social Media