Grisel Pamela Lopez Hernandez
Servicenow Business Process Consultant @GlideFast Consulting
Vancouver, BC, CA
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Apr 2022 — Present
Servicenow Business Process Consultant @GlideFast Consulting
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Vancouver, BC, CA
EDUCATION
2000 — 2004
Tecnologico de Monterrey, Campus Laguna
Bachelor's Degree, Computer Systems Engineer
SKILLS
Business ProcessTeam LeadershipProblem AnalysisItilIncident ReportingBusiness Process ImprovementIncident HandlingWork Under Minimal SupervisionCritical ThinkingProblem ManagementTeamworkIT ManagementBusiness StrategyStrategic PlanningIT Service ManagementData CenterChange ManagementMajor Incident ManagementServicenowChange RequestsSqlVisioItil V3 CertifiedBusiness Process IntegrationScrumBusiness Process DesignPressure HandlingRoot Cause AnalysisRoot Cause Problem SolvingIT Service DeliveryVisual BasicBusiness AnalysisCustomer ServiceJavascriptContinuous ImprovementActive DirectoryProblem SolvingProcess OwnerNegotiationMicrosoft Sql Server
ABOUT GRISEL PAMELA LOPEZ HERNANDEZ
IT Service Management leader with expertise in IT organization alignment with ITIL’s approach including project management, service management, and data analysis, committed to provide value by transforming processes enabling Continuous Improvement and acting as a liaison between Development team and Stakeholders to define the Solution needed for the Business.
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