Griselda Sapiens
Director of Client Experience to Regional Manager of Client Experience (Promoted from Director) @Keystone Pacific Property Management
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WORK HISTORY
Director of Client Experience to Regional Manager of Client Experience (Promoted from Director) @Keystone Pacific Property Management
Irvine, CA, US
Promoted to Regional Manager in March 2025, expanding leadership responsibilities across additional regions while continuing to drive client experience strategy, service delivery, and team development.Leadership and Strategy- Spearheaded the design, development, and implementation of The Client Experience Center, improving service level performance by 50%- Oversee multiple regions while leading a high-performing team of 40+ CX Associates, driving cross-regional alignment and operational efficiencyProcess Optimization- Streamline and standardize business processes across teams and functions, improving productivity and minimizing errors- Drive digital transformation through automation and system enhancements to support scale and consistencyService Excellence- Ensure best-in-class service delivery across regions, consistently exceeding SLAs and client expectations- Develop tailored service models and solutions by collaborating closely with internal departments and key stakeholdersCommunication and Stakeholder Engagement- Deliver executive-level updates and performance insights to senior leadership- Foster alignment between cross-functional teams and CX operations to achieve enterprise goals
EDUCATION
Orange Coast College
Associate of Science - AS, Business Administration
California State University, Fullerton
Bachelor of Arts - Business Administration Business & Economics, Business Professional
SKILLS
ABOUT GRISELDA SAPIENS
For nearly two decades, I’ve worked in property management, leading teams through change, growth, and transformation. I’ve turned challenges into clarity and helped people turn potential into performance.Right now, I serve as Regional Manager of Client Experience, where I connect people, process, and technology to deliver results that matter.I’m a forever student, always learning, adapting, and staying curious. Because the best leaders never stop growing, and the best teams never stop improving.
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