Todd Griffith
Cloud Engineering Executive | Contact Center Transformation | Genesys & AWS Connect | Building High-Performance Teams
- Role
- Board Member at Retrieve Medical
- Location
- Omaha, NE, US
- LinkedIn followers
- 500 followers
About Todd Griffith
My motivation for technology, specifically in the customer service and call center domains, continues to grow after 15 years in the industry. I strive to provide that “perfect customer experience” that I know is possible!How do I accomplish this? By being a self-motivated professional who enjoys working in a challenging environment with a proven track record of application development, architecture and management.I am proficient in telecommunication technologies with a high concentration in CTI/IVR implementations and architecture. My experiences have allowed me to build a number of multi-site Genesys environments that are highly available and scalable and have utilized various platforms (Windows, Unix and Linux), databases (Oracle, MSSQL and DB2) and telephone switches (Nortel, Avaya, Spectrum, SIP).Specialties: CTI, Genesys, IVR, Software development, System integration, Team Building, Management, SIP, Telephony, Architecture, Leadership
Experience
Board Member
May 2019 — Present
Education
University of Denver
Masters, Telecommunication
2005 — 2009
Bellevue University
BA, MIS
1997 — 1999
Skills
- Sip
- Routing
- Architecture
- Design
- Team Leadership
- Technical Leadership
- Cti
- Ivr
- Integration
- Software Development
- Genesys
- Call Center
- Telephony
- Telecommunications
- Sdlc
- Requirements Analysis
- Voip
- Vendor Management
- Requirements Gathering
- Visio
- Business Analysis
- Enterprise Architecture
- Unix
- Unified Communications
- Sql
- Solution Architecture
- Avaya
- Software Project Management
- Cloud Computing
- Databases
- Process Improvement
- Business Requirements
- Pl/Sql
- IT Strategy
- Testing
- System Deployment
- Troubleshooting
- Contact Centers
- Oracle
- Solaris
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.