Amy Griffith

Vice President of Client Service |Global Contact Center, BPO, Operations Management

Role: Vice President of Client Service at Anderson Business Advisors
Location: Louisville, KY, US
LinkedIn followers: 500 followers

Customer/Client ServiceView LinkedIn profile

About Amy Griffith

At Anderson Business Advisors, we strive to transcend client expectations by forging enduring relationships, a testament to our commitment to client service excellence. My strategic direction in customer relationship management stems from a robust tenure as Chief Program Director at TRANZACT, where I spearheaded large-scale initiatives in hiring, training, and compliance, markedly enhancing sales performance and employee engagement.Leveraging an ITIL certification, I champion IT service management best practices, driving process improvements and retention strategies that culminate in a culture of advocacy and high performance. Our focus is not solely on leadership but on empowering our collective to thrive in delivering customer satisfaction and propelling our business forward.

Experience

Vice President of Client Service
Anderson Business Advisors
Jun 2024 — Present · Las Vegas, NV, US
Leadership in Client Services Strategy & OperationsLed the Client Services department, driving exceptional client experiences and executing strategic initiatives to improve satisfaction and retention.KPI & Goal Implementation: Developed and implemented KPIs and departmental goals aligned with company vision and strategy.Client Experience Optimization: Leveraged automation and self-service solutions to enhance the client journey.Efficiency & Growth: Improved staff efficiencies, managed P&L, and drove increased sales.Leadership Development: Coached and developed the leadership team, fostering high satisfaction levels and improved NPS scores.

Education

University of Kentucky
MA, Sociology
University of Kentucky
BA, Sociology

Skills

Project Management
Access
Workforce Management
Sales
Analytics
Troubleshooting
Recruiting
Outsourcing
Telecommunications
Analysis
Technical Support
Employee Benefits
Call Center
Coaching
Account Management
Budgets
Six Sigma
Team Building
Management
Team Management
Time Management
Strategic Planning
Process Improvement
Leadership
Social Media Marketing
Human Resources
Vendor Management
Voip
Program Management
Cross-Functional Team Leadership
Team Leadership
Strategy
E-Commerce
Call Centers
Performance Management
Crm
Employee Training
Customer Retention
Customer Service
Software Documentation

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