Griffin G.

Service Desk Specialist Tier 1 @Buchanan Ingersoll & Rooney PC

Pittsburgh, PA, US

Deliver exceptional technical support to internal stakeholders, promptly and effectively addressing inquiries with a focus on exceeding expectations- Prioritize, resolve, or escalate support requests, ensuring timely resolution and utmost user satisfaction- Establish and refine Service Now ticket quality control procedures to ensure precise issue documentation and resolution accuracy- Proactively identify and spotlight emerging issues to initiate problem management and achieve comprehensive resolution- Create and maintain knowledge content to streamline issue resolution processes and enrich internal resources- Engage in after-hours on-call rotations to promptly address critical issues beyond standard working hours.

Youngstown State University

Spanish Language and International Business

Springboard

Cybersecurity Certificate, Computer and Information Systems Security/Information Assurance