Griffin G.
IT Service Desk Specialist | Information Security Advocate | CompTIA Sec+ | ISC2 CC | Springboard Alumni
- Role
- Service Desk Specialist Tier 1 at Buchanan Ingersoll & Rooney PC
- Location
- Pittsburgh, PA, US
- LinkedIn followers
- 500 followers
About Griffin G.
At Buchanan Ingersoll & Rooney, our team delivers top-notch technical support, with a…
Experience
Service Desk Specialist Tier 1
Buchanan Ingersoll & Rooney PC
Jan 2024 — Present · Pittsburgh, PA, US
Deliver exceptional technical support to internal stakeholders, promptly and effectively addressing inquiries with a focus on exceeding expectations- Prioritize, resolve, or escalate support requests, ensuring timely resolution and utmost user satisfaction- Establish and refine Service Now ticket quality control procedures to ensure precise issue documentation and resolution accuracy- Proactively identify and spotlight emerging issues to initiate problem management and achieve comprehensive resolution- Create and maintain knowledge content to streamline issue resolution processes and enrich internal resources- Engage in after-hours on-call rotations to promptly address critical issues beyond standard working hours.
Education
Youngstown State University
Spanish Language and International Business
2012 — 2013
Springboard
Cybersecurity Certificate, Computer and Information Systems Security/Information Assurance
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