Gretel B.
Revenue Operations & Sales Operations Leader | CRM & Pipeline Governance | Commercial Deal Execution | Cross-Functional Strategy
- Role
- Sales Operations Support Specialist (Administration) at Centella
- Location
- Miami, FL, US
- LinkedIn followers
- 500 followers
About Gretel B.
I am a Revenue Operations and Quote-to-Cash governance professional with extensive experience managing complex deal execution, pricing validation, contract accuracy, renewals, and end-to-end order integrity in highly regulated environments.I specialize in bringing structure, control, and clarity to complex operational ecosystems. From quote creation, approvals, and contract validation, through order booking, warranty alignment, and documentation governance, I ensure accuracy, compliance, revenue protection, and a seamless handoff across systems and teams.Over the years, I’ve partnered closely with Sales, Finance, Legal, Service Operations, Engineering, and Quality to support non-standard deals, improve approval workflows, enhance data integrity, reduce rework, and maintain audit-ready documentation. I thrive working in cross-functional settings where business, operations, and financial governance intersect.With a strong analytical mindset and hands-on experience across SAP, CRM environments, lifecycle reporting, and process optimization, I focus on enabling visibility, protecting revenue integrity, and supporting strategic business decisions.Fluent in English, Spanish, and Italian.
Experience
Sales Operations Support Specialist (Administration)
Jan 2024 — Present · Miami, FL, US
Centella HealthTechSales & Operations SpecialistOversee SAP and D635 order processing, backlog management, and reporting.Prepare and file FDA Form 2579 for regulatory compliance on new installations.Support cross-functional teams in Finance, Sales, and Quality with forecasting, expense validation, and dispute resolution.Maintain CRM/SAP functional locations and documentation to improve accuracy and compliance.
Education
Università degli Studi di Modena e Reggio Emilia
Bachelor's Degree, Communications & Marketing
2004 — 2008
Universitat de Barcelona
University Master's Degree course, Fine and Studio Arts Management
2012 — 2014
Coursera
Google Digital Marketing & E-commerce Professional Certificate
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