Gretchen Tipton
Management Consultant at PwC
- Role
- Consultant - Cable and Telecom Industry at PwC
- Location
- Morgantown, IN, US
- LinkedIn followers
- 500 followers
About Gretchen Tipton
Gretchen is an advisor to leading cable and telecom providers managing projects to…
Experience
Consultant - Cable and Telecom Industry
Sep 2000 — Present
Gretchen specializes in managing operational risk related to legacy BSS/OSS for cable and telecom clients. She leads many of PwC\'s efforts to help cable and telecom clients produce reliable results to support key strategic initiatives. Gretchen manages customer-centric programs, specifically related to customer billing, provisioning, support/care, and communications, supported by multiple BSS/OSS platforms. She has led both small and large-scale integration efforts related to customer facing / BSS systems. Her recent projects have included delivering enhanced customer interactions resulting from integration, improving the customer on-boarding experience, managing revenue assurance opportunities, continued efforts to manage privacy programs, and the production of data analytics to measure operational performance.
Education
Indiana University - Kelley School of Business
MBA
Skills
- Telecommunications
- Cpa
- Sales Channel Development
- Strategy
- Program Management
- Customer Experience
- Management
- Business Process
- Finance Transformation
- Financial Accounting
- Digital Engagement
- Financial Analysis
- Business Intelligence
- Internal Controls
- Project Management
- Analytics
- Financial Reporting
- Management Consulting
- Business Process Improvement
- Consumer Privacy
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