Gretchen L. Frey
Telecommunications Administration at The Walt Disney Company
- Role
- Telecommunications Administrator at The Walt Disney Company
- Location
- Orlando, FL, US
- LinkedIn followers
- 500 followers
About Gretchen L. Frey
I solve problems for a living - chaos wrangler crisis management - team…
Experience
Telecommunications Administrator
Mar 2023 — Present · Orlando, FL, US
Help support the magic making to millions of Walt Disney guests worldwide. Oversee onboarding of new lines of businesses Conduct weekly site visits to lines of businesses to promote client relations Manage incoming and outgoing staff for over 60 lines of businesses internationally within Avaya system Ad hoc reporting utilizing excel, CMS Supervisor and Contact Analyzer for senior management members Deploy, set up and maintain telecommunication equipment Support and maintain basic telecommunications system and knowledge of when to esculate challenges to senior teammates Assist with troubleshooting requests via phone or email media
Skills
- Customer Retention
- Icoms
- Customer Service
- Reporting & Analysis
- Customer Satisfaction
- Training
- Telemarketing
- Teamwork
- Collection
- Team Management
- Microsoft Excel
- Outlook
- Vendor Management
- Account Management
- Cross-Functional Team Leadership
- Project Planning
- Cms
- Call Centers
- Credit Cards
- Team Leadership
- Leadership
- Workforce Management
- Telecommunications
- Analysis
- Process Improvement
- Customer Experience
- Team Building
- Management
- Coaching
- Contact Centers
- Microsoft Office
- Sales
- Avaya
- Troubleshooting
- Operations Management
- Forecasting
- Dialers
- Time Management
- Quality Assurance
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