Gretchen Hughes

About Gretchen Hughes

Throughout my career, I have proven myself to be an innovative Sr. Strategic Account Manager with 12+ years of experience delivering client-focused enterprise solutions and driving customer retention in the education technology sector. I am adept at managing complex contracts, cross-functional collaboration, and customer relationship management. I have an excellent history of exceeding sales quotas, growing multi-year enterprise agreements, and increasing digital product adoption.

Experience

1. Senior Strategic Account Manager

   Turnitin

   Oct 2022 — Present

   I focus on enterprise contract negotiations and customer retention. By fostering strong relationships with our largest and most profitable account holders, I consistently drive revenue growth. Working closely with internal teams, I customize product solutions tailored to both system-level and campus-level customer needs. I also ensure continuous client satisfaction and product adoption through regular check-ins and technical updates.

Education

• Rutgers University

  Bachelor's degree, English Language and Literature, General

  2006 — 2010

Skills

• Answering Phones
• Reports
• Manuscript Development
• Travel Arrangements
• Microsoft Word
• Filing
• Corporate Events
• Management
• Ebooks
• Blogging
• Invoice Processing
• Microsoft Excel
• Powerpoint
• Social Media
• Text Editing
• Grant Writing
• Pricing
• Time Management
• Coordinating Events
• Customer Liason
• Microsoft Office
• Sales
• Social Networking
• Multitasking Skills
• Academic Publishing
• Customer Service
• Content Organization
• Online Publishing
• Meeting Planning
• Networking
• Editorial
• Fact-Checking
• Product Management
• Custom Publishing
• Editing
• Marketing
• Photo Research
• Organization
• Content Writing
• Textbooks