Gretchen Gray
XM Executive
- Role
- Senior Strategic Xm Executive at NiCE
- Location
- Durham, NC, US
- LinkedIn followers
- 500 followers
About Gretchen Gray
Accomplished leader with 20 years experience in sales consulting and leading service optimization and customer experience teams in healthcare. Proven business development track record of enhancing plan performance, increasing revenue, and improving the customer experience. Strong focus on translating strategy and customer insight into operating plans. Strengths include performance and process improvement, service technology, and voice of the customer research. Specialties: Key competencies include:*Driving Business Outcomes and Innovations Using Analytics *Creating Value Add Strategic Partnerships *Facilitating Change *Strategic Planning *Customer Focus *Strong collaboration and influence skills
Experience
Senior Strategic Xm Executive
Jan 2023 — Present
Education
East Carolina University
Bachelor of Science, Political Science
1987 — 1990
Pfeiffer University
Masters, Health Administration & Business Administration
1997 — 2000
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.