Gretchen Carlton
CX Professional
- Role
- Cx Process Improvement Lead at Humana
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
OperationsView LinkedIn profile
About Gretchen Carlton
Customer Experience professional always striving to elevate brand loyalty through…
Experience
Cx Process Improvement Lead
Dec 2019 — Present · Cincinnati, OH, US
Education
Ohio University
Bachelor of Science (B.S.)
Skills
- Health Insurance
- Analysis
- Call Centers
- Business Requirement Development
- Voice of the Customer Analysis
- Employee Engagement
- Business Process
- Process Improvement
- Customer Journey Mapping
- Consumer Experience
- Business Requirements
- Business Process Improvement
- Vendor Management
- Training & Development
- Business Analysis
- Requirements Analysis
- Program Management
- Business Intelligence
- Pmo
- Pmp
- Leadership
- Requirements Gathering
- Insurance
- Visio
- Customer Experience
- Strategic Consulting
- Project Management
- Co-Innovation
- Design of Experiments
- Net Promoter Score
- Sharepoint
- Business Strategy
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