Greta W.
Director of Supply Chain Operations | Global Logistics Leader | Expertise in Strategic Planning & Optimization
- Role
- Key Account Manager at FedEx Logistics
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Greta W.
Professional Overview: I am a results-driven supply chain leader with over two decades…
Experience
Key Account Manager
May 2022 — Present · Atlanta, GA, US
Manage and grow strategic partnerships for key accounts, driving year-over-year sales growth and maintaining high customer satisfaction.• Deliver innovative solutions tailored to client needs, resulting in a 10% increase in operational efficiency across accounts.• Collaborate in cross-functional, cross-opco teams across multiple time zones, clarifying roles, monitoring performance, and coordinating dependencies.• Produce timely, accurate performance reports that enhance global service visibility and support operational decision-making.• Contribute to the development and execution of product goaling frameworks, aligning international product outcomes with customer strategies.• Lead customer Quarterly Business Reviews (QBRs), showcasing performance metrics, market trends, and cost-saving initiatives.• Coordinate across regions and time zones to ensure unified communication and consistent execution of strategic initiatives.• Identify and mitigate risks by maintaining an action tracker, escalating issues to leadership, and ensuring alignment to program goals.• Monitor operational metrics and competitor actions to proactively adjust strategies and maintain a competitive edge.• Support global programs through milestone tracking, stakeholder coordination, and application of project management best practices.
Education
Clayton State University
Bachelor of Business Administration (BBA), Business Administration and Management, General
2009 — 2011
Clayton State University
Master's degree, Liberal Arts and Sciences/Liberal Studies
2012 — 2014
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