Greta Vaičeliūnaitė
Customer Success Manager @Radical Storage
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WORK HISTORY
Customer Success Manager @Radical Storage
Ensuring high-quality support for merchants in E-commerce• Drive cross-functional projects to optimise processes, automate workflows, and improve efficiency and customer experience.• Continuously reviewing operating metrics to identify optimization opportunities• Making strategic staffing decisions and ensuring that the needed resources are in place to meet the current need of demand• Team leader of Customer Support Team – monitoring the daily activity of the team, defining the priorities on a daily basis• Guiding the team in order to increase customer satisfaction, providing regular feedback and coaching• Hiring and training new customer service agents
EDUCATION
Vilniaus universitetas / Vilnius University
Bachelor's degree, Political Science
Vilnius CODING School
Data Analysis
ABOUT GRETA VAIČELIŪNAITĖ
Customer Success Manager focused on merchant outcomes, scalable operations, and…
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