Greta Johnson

Senior Business Analyst @Fossil Group, Inc.

Richardson, TX, US

Ecommerce Business Analyst in North America, Europe and Asia for Sterling Order Management System (OMS) and Sales Force Commerce Cloud (SFCC)(SFCC back-end only)Collaborated with business and technical stakeholders in North America, Europe and Asia to re-platform ecommerce sites for 4 separate brands to Sales Force Commerce Cloud (SFCC), in 15 different countries and integrating 25+ legacy applications. Led business analysis activities to implement 15 new ecommerce sites in EMEA for 2 separate brands and in 8 countriesPerformed analysis and researched market trends to demonstrate to the business potential opportunities of implementing Ship from Store (SFS) and BOPIS (Buy On-line Pick up in Store) options for customer purchases on the Fossil US and Fossil EMEA ecommerce sites and rolled out to production in 2020. Further analysis and partnership with business have resulted in the continued optimization of algorithms used to drive fulfillment of ecommerce orders that are shipped from store locations.Engage regularly with the business to get insights on current hot issues or areas concerns, then perform analysis and make recommendations to address these issues by utilizing existing application capabilities or creating change requests to get new work added to the queueProactively created and published a library of business process workflows for all ecommerce order management-related processes utilized by entire IT organizationKey contributor on company-level task force enlisted to establish standards for the business analyst role in the SDLC by standardizing processes, documents and templates used by business analysts

University of Illinois Urbana-Champaign

BS