Greta Hickman
PMP, Global Services at Ribbon Communications
- Role
- Project Management Professional, Global Services at Ribbon Communications
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
About Greta Hickman
Experienced, results-driven professional Project manager with proven ability to motivate a highly effective team capable of delivering quality service in challenging environment. Change agent laser focused on producing results and continuous process improvements and efficiencies in global services / operations.Specialties: Project Management, PMO, Change Management, Process Improvement, Operational Analysis, Metrics Reporting, Coaching, and Mentoring.
Experience
Project Management Professional, Global Services
Aug 2015 — Present · Raleigh-Durham, NC, US
GENBAND and Sonus merged to become Ribbon Communications. Utilized Project Management expertise for the coordination and implementation of complex cloud communications, IP optical networking solutions, core-to-edge software-centric solutions, cloud-native offering and IP and optical networking solutions for 5G to many of the world’s largest service providers, enterprises, and critical infrastructure operators to modernize and protect their networks with project deployments delivered in-budget and on-time with quality. Manage assigned project responsibilities in meeting operational objectives and customer requirements by providing excellent customer service, schedule adherence, action tracking, issue resolution, risk mitigation, and cost management. Drive Project Management best practices of Planning, Execution, Monitoring and Controlling from Initiation to Closure.
Education
West Virginia University
B.S., Business Administration
1982 — 1986
Skills
- Coaching
- Cross-Functional Team Leadership
- Sap
- Account Management
- Change Management
- Program Management
- Business Planning
- Operations Management
- Strategy
- Budgets
- Outsourcing
- Recruiting
- Employee Relations
- Project Planning
- Integration
- Customer Satisfaction
- Training
- Business Process Improvement
- Product Management
- Telecommunications
- Analysis
- Team Leadership
- Leadership
- Project Management
- Contract Negotiation
- Management
- Process Improvement
- Contract Management
- Continuous Improvement
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