Jay Andersen

About Jay Andersen

Highly skilled and adaptable technical professional with a proven track record in troubleshooting and resolving complex issues across diverse environments. I specialize in VMware administration, excelling at root cause analysis and critical outage resolution to ensure minimal downtime. My strengths include translating technical information for non-technical audiences, mentoring team members, and quickly building rapport to deliver efficient, lasting solutions.

Experience

1. Technical Support Engineer Ii

   Broadcom

   Dec 2021 — Present · Broomfield, CO, US

   I am an accomplished VMware Technical Support Engineer with over three years of experience in installing, configuring, and troubleshooting VMware environments. I deploy ESXi Servers across diverse hardware, including Dell and HP, and manage vSphere vCenter platforms to ensure optimal VM performance and seamless deployment. My expertise includes configuring storage and networking resources for robust connectivity and high availability.I specialize in providing advanced support for VMware\'s core products. My strengths include resolving critical production outages, diagnosing technical issues through root cause and log analysis, and minimizing downtime. I effectively translate technical information for non-technical customers and manage my time efficiently. I collaborate across teams, including engineering and operations, to resolve problems and proactively develop services.

Education

• Bullard High School

  High School Diploma, General Studies

  1993 — 1997