Gregory Weitz
Senior Director, Professional Services
- Role
- Senior Director of Customer Care at Imagine Communications
- Location
- Denver, CO, US
- LinkedIn followers
- 500 followers
About Gregory Weitz
Senior executive with demonstrated ability to grow revenues and profits while improving customer satisfaction, recognized expert in cloud computing, systems integration, analytics and AI.Specialties: P&L management, program management, cloud computing, thought leadership, business case preparation, and executive presentations.
Experience
Senior Director of Customer Care
Jul 2013 — Present · Denver, CO, US
Responsible for overall satisfaction of customers of Imagine Communications, specifically in the areas of content Playout, Networking and OTT Distribution. This includes working with product development teams to ensure new products meet the needs of Imagine\'s customers; working with professional services teams to ensure the new products and upgrades are implemented correctly for each customer; working with sales teams and solution architects to craft offerings to delight our customers; and working with Business Development teams to identify and enter new strategic markets. Management responsibilities include Tier 1 support - call center - and Tier 2 technical support. Implemented an AI solution to improve operational efficiency and customer experience.Mr. Weitz managed the development and deployment of transformational broadcast assembly and distribution systems for Disney ABC Television Group. Responsibilities included managing global delivery teams to develop state of the art cloud based systems to automate assembly and play out of live and prerecorded programs. Key accomplishments include:• Managing the transformation of the Disney Cable TV group from traditional SDI to IP integration and distribution• Managing the transformation of ABC TV to a fully integrated IP ecosystem. This includes Playout, Distribution, Networking, Master Control, and Multiviewers. Multiple data centers and master control locations were deployed for fully operational, frame-accurate high availability.Mr. Weitz is also responsible for customer satisfaction at key accounts, including ESPN, Bally Sports Network, Tennis Channel, and New England Sports Network.
Education
Loyola Marymount University
BBA, Marketing, Communications
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.