Greg Thomas

About Greg Thomas

Highly accomplished Cloud Solutions Architect and AI/ML specialist with 15+ years of experience designing, building, and optimizing cutting-edge cloud solutions, primarily on AWS with growing GCP expertise. Proven ability to translate complex business requirements into innovative, scalable, and secure technical solutions, delivering significant business value and enhancing operational efficiency. Deep understanding of AI/ML model development, deployment, MLOps, and data engineering, with a specialized focus on contact center transformation, conversational AI, and generative AI. Passionate about leveraging cloud technologies and AI/ML to drive innovation and solve real-world problems across diverse industries, with a strong focus on Financial Services and extensive experience supporting other sectors.

Experience

1. Customer Engineer, Applied Ai

   Google

   May 2025 — Present · Washington, DC, US

   Leveraging expertise in cloud-native architecture and AI/ML, and Generative AI to drive customer success within Google Cloud\'s enterprise solutions.Strategic Technical Partnership: Serve as a subject matter expert in Applied AI, partnering with sales teams to articulate the value of Google Cloud\'s Generative AI solutionsSolution Design & Implementation: Design and present tailored cloud architectures and solutions, developing proofs of concept to address complex business and technical requirements for prospective and existing customers.Technical Advocacy & Liaison: Provide in-depth AI expertise, supporting bid responses, product briefings, and acting as a critical liaison between customers, product management, and engineering to prioritize impactful solutions.Business Value Demonstration: Translate intricate technical features into tangible business value, demonstrating how Google Cloud Applied AI enhances and innovates for enterprise customers.Architectural Guidance: Recommend comprehensive integration strategies, enterprise architectures, platforms, and application infrastructure for successful Google Cloud Gen AI solution deployments.

Skills

• Voip
• Data Center
• Acd
• Troubleshooting
• Wide Area Network (Wan)
• Iaas
• Hosted Services
• Ethernet
• T1
• Networking
• System Deployment
• Sip
• Wan
• Wireless
• Ip Pbx
• Professional Services
• Vpn
• Lan-Wan
• Mitel 3300
• Unified Communications
• Routing
• Voice Over Ip (Voip)
• Contact Centers
• Telecommunications
• Telephony
• Virtual Private Network (Vpn)
• Ivr
• Cloud Computing
• Hosted Voice
• Management
• Call Centers
• Ip
• Network Design
• Sip Trunking
• Session Initiation Protocol (Sip)
• Mpls
• Multiprotocol Label Switching (Mpls)
• Managed Services
• Integration
• Virtualization