Greg Spaziano

About Greg Spaziano

Experienced leader supervising and managing staff, empowering employees to reach their full potential. Earned multiple customer service awards and successfully implemented ITIL change management practice. Dedicated, team-oriented IT professional with broad technical knowledge combined with outstanding troubleshooting and creative problem-solving skills. Effective communicator, able to explain complex concepts and ideas to non-technical individuals. Possess strong leadership skills. Continuous learner able to acquire and apply new technologies quickly. Strive to always promote high quality, results-driven, prompt and professional customer service and support. Known for high integrity, dependability and loyalty. Also recognized for forging strong relationships with internal as well as external business partners. NOTABLE KEY ACCOPLISHMENTS• Implemented ITIL change management practice• Successfully implemented Managed Print Services implementation• Improved analyst productivity from 58% in 2016 to 85% in 2017 • Managed IT project new building to be outfitted with of IT infrastructure• Implemented ROI print management saving the company to each year.• Facilitated interdisciplinary work group which work on process improvement for department• Implemented a program for data center to secure remove data from servers which would save the company money on potential data loss• Installed, configuration, upgraded and supported network PCs, and servers• Working on project using scrum framework• I am Professional Scrum Master Certified (PSM -1)

Experience

1. Cross Functional Lead

   Kyndryl

   Sep 2023 — Present · RI, US

   Change ManagerThe facilitator of Change Advisory Board Meetings, sits on the Change advisory board, advises the Change Owners and Coordinate Change Management TrainingProblem ManagerThe facilitator of Problem Meetings, coordinate solutions that meet customers needs and Reviews Problem weekly for CNE IS ManagementAssisting Asset Manager Documents, education, and assistance with process management for Assets Assisting Knowledge ManagerDocuments, education, and process management of knowledge management Major Incident Management Documents, education, and process management of Major Incidents

Education

• Cranston High School West

  High School Diploma

  1995 — 1997

• New England Institute of Technology

  Bachelor, Computer Informations Systems

  2000 — 2001

• New England Institute of Technology

  Associate, Computer and Network Servicing Technology

  1999 — 2000

Skills

• Computer Repair
• A+ Certified
• Dell Computers
• Help Desk Support
• System Administration
• Windows Xp
• Network+
• Troubleshooting
• Healthcare
• Active Directory
• Xp
• Hardware
• Healthcare Information Technology
• Itil Certified
• Microsoft Office
• Microsoft Office 2007
• Windows
• Computer Hardware
• Technical Support
• Windows 7
• Software Documentation
• Comptia a+
• Networking
• Novell Netware
• Microsoft Certified Professional
• Software Installation