Greg Scarborough

About Greg Scarborough

I’m a Client Services and Experiences Executive with a passion for building scalable service teams, transforming customer experience, and driving multimillion-dollar revenue growth across fast-moving industries like BPO, SaaS, and e-commerce. From startups to global enterprises, I’ve led high-performing cross-functional teams and implemented CRM and AI-powered solutions that consistently deliver results.Over the years, I’ve helped grow revenue from $400K to $3.75M in just 12 months and managed over 100+ brands—including Bombas, HAUS by Lady Gaga, and AllTrails. Whether it’s improving retention, reducing escalation times by nearly 50%, or designing strategic onboarding that transitions clients in under 45 days, my goal is always to combine operational excellence with client satisfaction.I thrive in high-growth, high-impact environments—especially those where people, processes, and platforms need alignment. I’ve led global teams of 350+ across the U.S, Mexico, and the Philippines, managed P&L, negotiated strategic vendor partnerships, and supported sales acceleration through service-led growth initiatives.Let’s connect! If you’re building a client success or service delivery function, or if you\'re a fast-scaling company needing leadership in operations, growth, or customer experience, I’d love to explore how I can help.

Experience

1. Customer Success

   Stratus

   Sep 2025 — Present · Dallas, TX, US

Education

• West Virginia University

  Journalism, Minor/English

• American School in London

  High School