Greg Poindexter

System Analyst Manager @Kahala Brands

Phoenix, AZ, US
EMAILS
g••••••••@kahalamgmt.com
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Oct 2006 — Present

System Analyst Manager @Kahala Brands

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Manage a team of 8 support Analysts for our Cold Stone Creamery brand and Focus POS franchisees. We remotely support over 1200 locations.High Profile POS installations

EDUCATION

1995 — 1996

Coleman College

Computer Applications

SKILLS

Cross-Functional Team LeadershipSoftware DocumentationPurchasingProcess ImprovementWindowsMicrosoft OfficeSalesManagementTeam BuildingRetailCustomer RelationsProject PlanningLeadershipBusiness DevelopmentStart-UpsForecastingProject ManagementCustomer ServiceAccount ManagementChange ManagementAdaptationProduct ManagementInventory ManagementData AnalysisTrainingCustomer SatisfactionStrategyNew Business DevelopmentSecurityTeam LeadershipTelecommunicationsAnalysisProgram ManagementProcess SchedulerQuality AssuranceTime ManagementAdapt to ChangeProblem SolvingOperations ManagementPos

ABOUT GREG POINDEXTER

I began my career as a Service Technician and advanced my way to Service manager, Director of POS Operations, System Analyst Manager and now Director of Information/Point of Sale Technology where I was a key player in building our POS help desk from the ground up which supports over 1300 locations remotely and taking on the new adventure of heading up our Information technology department that has given me a wealth of new knowledge and I look forward to all I have to learn in the future. I have been aquiring knowledge about PCI compliance so that I am able to teach our franchisees about this very important issue that no one really knows anything about let alone understand what this means. My goal when I end a call or a discussion with someone about PCI compliance is their comment \"now that you have completely scared me, what do I need to do to become compliant?\"​.Specialties: Panasonic, Maiter\'D, System 3 POS,Elmo CCTV and Focus POS

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