Gregory Mason
Senior Client Engagement Specialist @Lumos Data
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WORK HISTORY
Senior Client Engagement Specialist @Lumos Data
Wilmington, NC, US
Driving customer satisfaction, retention, and growth as fast-paced start up. Acting as a primary point of contact for customers—ensuring seamless onboarding, delivering ongoing support, identifying expansion opportunities, translating customer feedback into actionable insights, and delivering ROI for customers. I work collaboratively and cross-functionally with Product, Data Science, Sales, and Support to build lasting relationships and maximize customer value. I also create communication and GTM activities to engage current customers and generate opportunity.
EDUCATION
East Carolina University
BA, Communication Art
SKILLS
ABOUT GREGORY MASON
I offer 2+ years of leadership experience managing a team of customer success managers, and 3+ years proven experience as a senior CSM individual contributor in the role. I bring with me a passion for deep experience partnering with companies to help them thrive with software as a service. For the past several years, I’ve worked closely with banking clients to seamlessly purchase, adopt, and optimize tailored FinTech solutions to meet their business needs. From building strong, collaborative relationships between banks and solutions, to leading platform initiatives, coordinating with product and support, and delivering impactful training and demos, I’ve helped clients achieve meaningful business outcomes on solution-first software. With this experience, I recognize how to leverage solutions for business needs and help guide customers to buying cycles and expansion.
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