Gregory Stubbs

About Gregory Stubbs

Results-driven IT Service Management professional with 10 years of experience across service delivery, IT support, and infrastructure engineering. Proven track record in improving SLA compliance, driving root cause analysis, and leading cross-functional teams to ensure efficient IT operations. Skilled in leveraging ServiceNow, Splunk, Azure, and Dynatrace for proactive monitoring and issue resolution, with a keen ability to translate data into actionable insights for strategic planning and ITSM enhancements. Comfortable working in Agile environments, using iterative delivery and continuous improvement to keep IT operations aligned with business needs.

Experience

1. Service Delivery Leader

   NextEra Energy, Inc.

   Sep 2025 — Present · Miami, FL, US

   Managed incident triage operations across cross-functional teams, coordinating technical resources and informing stakeholders to ensure rapid assessment, prioritization, and resolution to reduce business impact.• Escalated critical hardware failures with vendors to expedite repairs on energy infrastructure systems, reducing downtime and ensuring rapid restoration of operational capability through decisive vendor engagement and technical coordination.• Developed comprehensive playbooks and SOPs to standardize incident response and escalation processes, reducing out of compliance changes and SLA breaches while ensuring cross-functional teams adhered to ITSM and compliance requirements.• Assessed and monitored operational risks across energy infrastructure systems, maintaining a comprehensive risk registry and delivering strategic risk communications to leadership to enable proactive mitigation and informed decision making.• Conducted comprehensive ITSM audit of managed service provider operations, evaluating process adherence, service delivery performance, and compliance gaps to drive accountability and continuous improvement in IT service management.

Education

• Miami Dade College

  Bachelor's degree, Information System & Technology

  2017 — 2018

• Miami Dade College

  Associate's Degree, Business Administration and General Management

  2014 — 2016

Skills

• Time Management
• Public Speaking
• Military Personnel
• Daily Reports
• Customer Service
• Program Management
• Legal Documents
• Css
• Quarterly Reporting
• Document Drafting
• Marine Corps
• Record Keeping
• Ibm 3270
• Teamwork
• Document Review
• Microsoft Office
• Research
• Data Entry
• Powerpoint
• Microsoft Excel
• Leadership
• Rostering
• Easily Adaptable
• Analysis
• Supervisory Skills
• Management
• Success Driven
• Linux
• Microsoft Word
• Event Planning
• Html